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Question # 1
A customer has calls coming Into theircontact center constantly. They do not want their customers to be waiting long beforetheir call is answered, even ifIt is answered at a different site.Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)
A. Network Call Redirection
B. Look-ahead Interflow
C. Virtual Outflow
D. Enhanced Look-ahead Interflow
Question # 2
What is the process for routing calls to one or more networked locations that appear as single center called?
A. Virtual Site Routing
B. Multiple Routing
C. Best Service Routing
D. Interflow Routing
Question # 3
When deploying virtual environments, what factors should you consider for your virtual server?
A. Configure resources where the virtual appliances are on the same host if possible
B. Configure resources on as many separate partitions as possible
C. Configure resources for traffic or performance for an average day
D. Configure resources in a way that you can monitor their performance regularly
Question # 4
While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?
A. The caller hears the feedback that Is provided by the sending switch.
B. The caller always hears ringback.
C. The caller hears the feedback that is provided bythe receiving switch.
D. The caller always hears silence.
Question # 5
Which three statements about LAI requirements aretrue? (Choose three.)
A. Intelligently route calls among the call centers to achieve a better ACD load balance.
B. The receiving switchis able to accept or deny interflowed calls sent by the sending switch.
C. The routing of an incoming call to an external switch must beanswered at the originating switch.
D. Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.
E. It Is able to use the adjust-by vector command to better manage EWT.
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